Jeff Cail, System Support Engineer

Jeff has been with TAC Centre since the start of the company, just over 15 years. Jeff is employed as a Lead Systems and Support Engineer on mid to large size projects. Jeff is certified in both Voice and Data solutions as well as advanced applications and has extensive experience in implementing Voice over IP applications as well as Contact Center applications. Prior to joining TAC Centre, Jeff began his career in telecommunications at Nortel as well as a smaller Nortel distributor. Jeff is a member of Nortel’s Distributor Alliance Council.

James Haas, Director of Government Solutions

Jim recently joined TAC Centre as part of TAC Centre’s entry into Federal, State and Local government Market segment. Jim is responsible for the introduction of TAC’s Government Markets Team. “Our vision is to handle government solutions end-to-end,” he says. He brings to the job over 18 years of experience in the Federal Sector of the Telecommunications Industry, three of which were with Nortel where he headed their Federal Team. Jim’s educational background and experience is in Business Development and Sales.

Dennis Hubert, Field Engineer

Dennis has been with TAC Centre for several years. Prior to his employment with TAC, Dennis was a field engineer and project manager for another large telecommunications firm including 10 years at Nortel. Dennis was trained in telecommunications during his service in the United States Marine Corps. He has over 20 years of experience in the telecommunications industry and has been involved in many large projects over the years. He holds expert certifications in voice as well as advanced applications such as, IP, Contact Center, IVR and Multimedia Communications Server. Dennis was involved in restoring communications to the Carolinas after the outage created by Hurricane Hugo. Dennis is a member of the Nortel Distributor Alliance Council or DAC.

Frank Jordan, Remote Service Manager

Frank Jordan is responsible for TAC’s Remote Service and Support Center. The Service and Support Center provides remote support for both clients as well as internal technical staff working in the field. TAC Centre’s Remote Service Center is located at the Westwood, Massachusetts Corporate Headquarters. The Remote Service Center is responsible for triaging client calls for both technical assistance as well as support for add, move and change requests. The Center is also responsible for 24x7x365 Intelligent Monitoring of customer systems. Many service and technical assistance calls can often be resolved remotely and thus more efficiently without having to wait for a technician to arrive on site. Frank holds a Bachelor of Science Degree in Electrical Engineering from Northeastern University.

Mike Judge, President and CEO

Michael brings over 25 years of experience in the telecommunications industry. He has worked for some of the largest interconnect organizations in various roles over the years. Michael started in the telecommunications industry in the early 1980’s. When he started out he worked as a field technician at New England Telephone (now Verizon). He then went on to work for other interconnect companies such as Nortel, Jackson Voice & Data, and Williams. In 1992, Michael became an Engineer and with several partners opened TechTele Communications. After Techtele was sold to GTE, Mike went on to purchase TAC Centre in 1999. His philosophy and dedication to superior customer service and support has shaped TAC into the international service organization that it has become.

Sally Nadeau, Director of Commercial Sales

Sally Nadeau joined the TAC Centre organization in January of 2005. Ms. Nadeau is responsible for new business development in the Commercial/Enterprise Market as well as Account Management of the existing base of customers. Sally brings 15 years of experience in various aspects of the telecommunications industry. She has worked in both the Operations/Project Management as well as the Sales organizations of Interconnect service providers. Prior to entering the Telecommunications industry, Ms. Nadeau was the Production Manager for the LG Balfour Company, Graphics Division. Ms. Nadeau attended the University of Massachusetts at Boston.

Kathryn O’Neill, Operations Administration

Kathy is the first voice one hears when the TAC Centre line is answered. Kathy is responsible for Customer Service including Billing Administration and Operations Administration. Prior to TAC Centre, Kathy was with AT & T for 21 years as their Security Manager for Investigations.

Lou Papagni, Senior Account Manager

Lou brings to his work at TAC Centre over 30 years telecommunication industry experience including 13 years with Nortel as a telecommunications project manager and operations manager. His responsibilities included overseeing major projects with Fortune 500 companies, some of the areas largest law firms, hospitals, educational facilities and the hospitality industry. His technical expertise and customer relations experience add to his success in Account Management. Lou works closely with a "core" group of customers, while at the same time prospecting new business. He keeps existing and new customers informed of the latest enhancements and possible improvements to their current solutions.

Roger Robillard, Vice President Operations & General Manager

Mr. Robillard is a seasoned veteran in the Telecommunications Industry with over 34 years of experience. Mr. Robillard is responsible for the day to day operations including service management/operations and administration for the TAC Centre organization. His experience is in all aspects of the Telecommunications industry with the last 29 years in the role of Operations Management. Prior to joining TAC Centre 5 years ago, Mr. Robillard was Director of Operations for the Boston office for Shared Technologies Fairchild, a subsidiary of Worldcom at the time.